Client Management
7 Reasons I’ll Only Invoice Care Plans Monthly
Now and then a client will ask if they can pay for their care plan for the full year, some even wondering if there is
March 2, 2021
Client Management
Client Management
You don’t actually want higher paying clients.
Last week I posted a simple question to the group… “What makes your favorite client your favorite client?” If you assumed people’s answers were all
December 16, 2020
Client Management
Why, What, & How of Custom Post Types with Paul from WPTuts
If you’ve heard the term Custom Post Types (or CPT’s) being used, but never fully understood them— then this is the show for you! Paul
December 1, 2020
Client Management
Can clients use my plugin & theme licenses?
Learn how to handle sharing plugin licenses with your clients & the one question you should ask.
November 21, 2020
Client Management
Managing Client Expectations
Matt and Kyle chat about what’s been happening in their respective businesses – this time around we’ll be talking about managing client expectations.
June 30, 2020
Business Development
February 18, 2020
Business Development
The Friday Email – Probably the World’s Greatest “Hack” with Nathan Ingram
Nathan Ingram (coach, speaker, trainer, author, and agency owner) joins us to talk about the ‘Friday Email Strategy’ and how this simple, weekly email and drastically improve client communications and help give you your weekends back!
February 18, 2020
Business Development
Planning, Selling, & Executing Website Care Plans with Kristina Romero
In this episode we cover why care plans are more about relationship building than anything else, whether or not you should require care plans, if you should charge monthly or annually, and how you can implement some easy client touch points to improve relationships with your customers.
February 4, 2020
Client Management
Spam Lemonade: How The Email Scammers Made My Day
I don’t know about you, but it frustrates me to no end that my clients are getting tons of solicitations from scam companies preying on
January 20, 2020
Client Management
Project Huddle
Sticky-note style feedback on your designs & web projects. White-label, self-hosted, and powered by WordPress.
November 23, 2019
Client Management
How to Get Quality Feedback from Clients
Andre Gagnon, creator of Project Huddle, stops by The Admin Bar to discuss how we can make soliciting feedback (and ultimately client communications) a breeze through his amazingly simple (yet powerful!) communication tool.
November 19, 2019
Client Management
Maintenance Reports: Are they worth sending?
Kyle and Matt chat about a recent request from one of Kyle’s clients. They requested to be sent maintenance reports on a regular schedule. Is it worth spending the time setting them up and sending them out or is it a waste of time and energy that could be better spent elsewhere?
November 15, 2019
Client Management
A Unique Way to Say “Thanks”
Ever since we had Jason Resneck on the show a while back talking about “pro-active word of mouth marketing” I’ve been putting a lot of
November 6, 2019
Business Development
Quit Asking Prospects What They Want Their Website to Look Like.
Newer agency owners and freelancers always seem to ask questions about how to get higher paying gigs. This typically leads them to ask questions like
October 2, 2019
Business Development
Proactive Word of Mouth Marketing
Today’s guest, Jason Resnick, shares with us how we can adjust our processes to create moments in time that encourage more referrals from our customers in what we’re calling “Proactive Worth of Mouth Marketing”.
October 1, 2019
Business Development
Designing a Brand that Attracts your IDEAL Client
Christopher and Jenny Schell have created a truly unique brand in the often carbon copy web agency space. Their company, Design Rangers, has a instantly identifiable identity that helps differentiate them from other agencies, and attracts their ideal client.
September 5, 2019
Client Management
How to Over Deliver Every Time You Launch a Client Website
There’s a natural cycle you and your client go through during the life of your project. It’s actually not all that different than any relationship
April 11, 2019
Client Management
Knowing What Your Client Values Makes You More Valuable
You might work a lot in a certain industry, market, or niche, but ultimately no two customers are alike. This is an important thing to
April 8, 2019
Client Management
April 4, 2019
Client Management
The 1 Year Anniversary (of a HUGE mistake)
They say mistakes are like assholes, everyone’s got one but no one likes to talk about it. Well… today I am going to. Wait, wait…
April 2, 2019
Business Development
Our Biggest Takeaways & Ask Us Anything
A special week on The Admin Bar where Matt and Kyle look back at the biggest takeaways from the first 19 episodes (there has been some true gold!). AND we’re taking YOUR questions, so load them up and we’ll get through as many as possible!
March 12, 2019
