Client Management
Managing Client Expectations
Matt and Kyle chat about what’s been happening in their respective businesses – this time around we’ll be talking about managing client expectations.
June 30, 2020
Client Management
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Business Development
February 18, 2020
Business Development
The Friday Email – Probably the World’s Greatest “Hack” with Nathan Ingram
Nathan Ingram (coach, speaker, trainer, author, and agency owner) joins us to talk about the ‘Friday Email Strategy’ and how this simple, weekly email and drastically improve client communications and help give you your weekends back!
February 18, 2020
Business Development
Planning, Selling, & Executing Website Care Plans with Kristina Romero
In this episode we cover why care plans are more about relationship building than anything else, whether or not you should require care plans, if you should charge monthly or annually, and how you can implement some easy client touch points to improve relationships with your customers.
February 4, 2020
Client Management
Spam Lemonade: How The Email Scammers Made My Day
I don’t know about you, but it frustrates me to no end that my clients are getting tons of solicitations from scam companies preying on
January 20, 2020
Client Management
Project Huddle
Sticky-note style feedback on your designs & web projects. White-label, self-hosted, and powered by WordPress.
November 23, 2019
Client Management
How to Get Quality Feedback from Clients
Andre Gagnon, creator of Project Huddle, stops by The Admin Bar to discuss how we can make soliciting feedback (and ultimately client communications) a breeze through his amazingly simple (yet powerful!) communication tool.
November 19, 2019
Client Management
Maintenance Reports: Are they worth sending?
Kyle and Matt chat about a recent request from one of Kyle’s clients. They requested to be sent maintenance reports on a regular schedule. Is it worth spending the time setting them up and sending them out or is it a waste of time and energy that could be better spent elsewhere?
November 15, 2019
Client Management
A Unique Way to Say “Thanks”
Ever since we had Jason Resneck on the show a while back talking about “pro-active word of mouth marketing” I’ve been putting a lot of
November 6, 2019
Business Development
Quit Asking Prospects What They Want Their Website to Look Like.
Newer agency owners and freelancers always seem to ask questions about how to get higher paying gigs. This typically leads them to ask questions like
October 2, 2019
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