How Do You Manage Clients Who Are In The Same Industry?
One day you’re going to get a request from one of your clients’ competitors to work with them. As big as the online world can sometimes feel, it’s not actually that big, …
Client Management
Help Your Clients Promote Their Website Post-Launch (Free Email Template)
After noticing clients not updating their social media profiles or directory listings with their website address after their website was launched, I thought putting together a resource to help them would be …
7 Reasons I’ll Only Invoice Care Plans Monthly
Now and then a client will ask if they can pay for their care plan for the full year, some even wondering if there is a discount for paying a year in …
You don’t actually want higher paying clients.
Last week I posted a simple question to the group… “What makes your favorite client your favorite client?” If you assumed people’s answers were all about the Benjamins—then you’d be mistaken. Sure, …
Can clients use my plugin & theme licenses?
Learn how to handle sharing plugin licenses with your clients & the one question you should ask.
Spam Lemonade: How The Email Scammers Made My Day
I don’t know about you, but it frustrates me to no end that my clients are getting tons of solicitations from scam companies preying on their ignorance. You know the ones I’m …
A Unique Way to Say “Thanks”
Ever since we had Jason Resneck on the show a while back talking about “pro-active word of mouth marketing” I’ve been putting a lot of thought into the question he asked: “What …
Quit Asking Prospects What They Want Their Website to Look Like.
Newer agency owners and freelancers always seem to ask questions about how to get higher paying gigs. This typically leads them to ask questions like “what should I charge for…?”. But there’s …
How to Over Deliver Every Time You Launch a Client Website
There’s a natural cycle you and your client go through during the life of your project. It’s actually not all that different than any relationship really. But when the project comes to …
Knowing What Your Client Values Makes You More Valuable
You might work a lot in a certain industry, market, or niche, but ultimately no two customers are alike. This is an important thing to remember, especially if you offer ongoing or …
Maintaining Client Relationships when They’ve Gone “Silent”
I’ve said this before and I’ll say it again, and probably again in the future…again. For those of you who are developing websites and offering care plans: what do you do when …
The 1 Year Anniversary (of a HUGE mistake)
They say mistakes are like assholes, everyone’s got one but no one likes to talk about it. Well… today I am going to. Wait, wait… my mistake… not my, um… Carry on. …
